Indonesian Sumatra Cigars
Right to return at Online-sales CWS
There is no right to return Tobacco products, customs goods, and/or Tobacco related products.
Tax and duty, VAT is constituted by Governments but unfortunate not comparable for all of the EU countries. By law, every product is stated how and when, in what way, tax revenue is collected. Therefore all percentages are different.
If returns send you will be charged for import taxes !!!
If buying normal products, buyer/user has the standard option to cancel purchased items within the regular time. Returning time schedule starts at the date goods are delivered at the buyer/user. Transactions with buyer/user in the rest of the world are not provided with statutory protections. Contact us. You can return the unused and undamaged product within for a full refund excluding credit card fees and tranport cost, if product is returned undamaged and unused within 30 days we will issue a credit note. Damaged products will not be accepted for refund
Cost when returning goods:
1. If buyer/user wants to use the right of returning products, refunding is for standard tranport cost.
2. If buyer/user has done payments, CWS will refund at earliest convenience, latest within 30 days.
3. Buyer/user is responsible regarding transport/shipping to reseller.
Shipping returns to CWS is:
1186 XH Amstelveen